Order and Expansion

Over the past few weeks I've been on a mission to put order into every single area of our company. Meaning, I am making it orderly, implementing systems etc. The magic of "order" is limitless. Each little area that we've put order into results in things magically getting better. In other words, we made our company more orderly in one area and found that it impacted our growth just that much for the week.

Look around your company and make a list. Find every single area that you can to put order in. Then, simply address them one by one.

Here are a few examples:

- Make all workspaces neat and tidy to improve production

- Make a revision to a contract to ensure it reads correctly

- Address some old "need to get done's" and do them

- Implement a new checklist to help make a process more efficient and swift

- Get rid of a redundant task or function that causes extra work

These are but a few areas. Just start listing out all of the areas that you want to make orderly and then do so. You will be completely blown away at how this will impact you sales, growth, expansion, morale and the list goes on. It's complete magic.

- Robert Cornish

CEO, Richter10.2 Media Group

Why We Hate Butterflies

Sounds like a funny title but the truth is, butterflies are a serious problem in the business world. Chasing them that is. In today's busy and sometimes chaotic world it's easy to get distracted and end up dreaming or chasing butterflies rather than staying the course and focusing on your goals, mission and the immediate tasks at hand. My advice, learn to hate butterflies as well. 

Focus on who you are, what you do, what the goal is and your next most immediate step toward it. Get focused in every aspect of your company from knowing what target audience or vertical market you want to go after, exactly what you sell and what your value proposition is making sure that you aren't trying to be all things to all people, getting your people focused on their mission and tasks to attain your focused goal and only promoting and selling to your focused market etc. 

There are zillions of things that can take you off course. Distractions. Butterflies. Get rid of them and learn to simplify your company to get focused and then get tunnel vision about that focus to work toward goal attainment. It may sound more "fun" or sexy to chase the constant new adventure or idea but it's wasted time and effort. They prevent you from true victory and goal attainment. 

 

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Focus

The other day I was going through my Twitter feed and saw a tweet asking a question to Gurbaksh Chahal  (a very successful entrepreneur who sold his last company for $300MM and the one before it for $40MM) about whether he get's tempted to work on other ideas while he is working on a company. His response... "never. Focus is everything." 

To me one of the biggest elements of failure or simply lack of success lies in most people's lack of ability to stay focused. I'll admit, I love millions of ideas as well and have a tendency to daydream from time to time but being that I have owned four companies, I know the power of focused attention and the deadliness of distractions or dispersals. Focus is everything. 

 

If you know what your company stands for, sells and delivers and have clearly named out or defined your product or service and then defined your goal or vision the only next step for you to take is to do everything that is focused toward executing the goals to attain the vision. Do not get distracted and do not let any other "bright ideas" enter the equation. Focus your time, energy and effort on your goal. 

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The Best Deal

There is a saying in business that goes like this.... "sometimes the best deal you made was the one you didn't". In other words, it's the deal you turned away or left on the table. It's always tempting to take on every single deal that comes your way in business due to the woo of possible profits related to it, but I would advise to you closely look at every deal to ensure the prospect fits your criteria and will truly be profitable for you.

This may mean that if something doesn't feel right about a deal or the prospect is being difficult upfront or it's outside of your core competency or or or... etc, well you may need to get up and walk away from it for the sake of your company. It most likely will be for the best saving you and your company huge amounts of wasted time and effort not to mention money. 

One of the most profitable angles in business is knowing who your target public (audience) is and who is a desirable client to take on and who isn't. If you can peg who isn't you will avoid 90% of all headaches for your company. The ability to spot problem child's early is a vital tool toward a growing and profitable company. Sure, you may end up leaving a few perfectly good deals on the table but you don't need to worry about that. Focus on distilling the deals that don't fully align with your goals, purposes and policies and I assure you that you will be ultimately more profitable and happier. 

 

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The Best Deal

There is a saying in business that goes like this.... "sometimes the best deal you made was the one you didn't". In other words, it's the deal you turned away or left on the table. It's always tempting to take on every single deal that comes your way in business due to the woo of possible profits related to it, but I would advise to you closely look at every deal to ensure the prospect fits your criteria and will truly be profitable for you.

This may mean that if something doesn't feel right about a deal or the prospect is being difficult upfront or it's outside of your core competency or or or... etc, well you may need to get up and walk away from it for the sake of your company. It most likely will be for the best saving you and your company huge amounts of wasted time and effort not to mention money. 

One of the most profitable angles in business is knowing who your target public (audience) is and who is a desirable client to take on and who isn't. If you can peg who isn't you will avoid 90% of all headaches for your company. The ability to spot problem child's early is a vital tool toward a growing and profitable company. Sure, you may end up leaving a few perfectly good deals on the table but you don't need to worry about that. Focus on distilling the deals that don't fully align with your goals, purposes and policies and I assure you that you will be ultimately more profitable and happier. 

 

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The Makings of a Group

The ultimate pursuit in business. To attain a group. A true team. Loyal, focused and driven to attain the goals of the group. It's fantastically difficult to attain but virtually indestructible once created. 

Here are the makings of a group as I see it:

1) Everyone is focused on an agreed upon goal. In other words, there's a mountain and everyone see's it and is focused on climbing it without any deviation or distractions. The goal needs to be completely known throughout the group, intertwined into everyday actions, targets and programs. "What will we do today to take the mountain?" Get a goal, make it known and pursue it.

2) The group thinks in futures, meaning that everyone in the group is focused on their future within the group. Where will we be in 2 years, 5 years, 20 years..... This then breeds loyalty to the group and therefore strengthens the group as a whole. A great group is one that no one would ever want to leave. 

3) The group works as a unit, synchronizing every action and coordinating efforts. No individuals are in the group, only one unit that operates as a unit knowing and acting with every area, division and department fully reliant and responsible for each other. 

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Aim Small - Miss Small

There was a line in the movie "The Patriot" where the character Mel Gibson plays is about to ambush a group of British soldiers to save his son. He tells his other two son's to remember what he has taught them.... "aim small miss small"

The other day I was in a meeting with our production team and while we were discussing strategies to attain client reaches, that exact phrase came out of my mouth... "aim small miss small" which lead to this blog.

It's a great concept and relates exactly to business and client growth. Focus your efforts. In other words, identify a segment you want to go after by profiling who you sell to now. Who buys from you? Then take aim at that small segment and go after them heavy. We are not aiming at the whole audience here, we are aiming at your audience. The people most likely to need, want and buy your products or services.

 

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Being a Martinet About Neatness...

I was reading an old book by David Ogilvy today and he makes a comment about how he used to work in a professional kitchen in France and the head chef, Mr. Pitard, was a martinet (one who enforces strict discipline) about being neat. He had the chef's clean the kitchen twice per day to ensure the quarters were spotless. David Ogilvy carried many of these lessons over to his agency which grew to be one the best and biggest of his time. 

David's comment for his agency was this, "Today I am a martinet in making my staff keep their offices ship-shape. A messy office creates an atmosphere of sloppiness, and leads to the disappearance of secret papers." 

I tend to agree fully. I am a bit of a neat freak myself and always keep my quarters in ship-shape. I also tend to get a lot more done than the average person, I think partly because I operate in a neat orderly fashion. It's worth taking a look at yourself. Do you keep your office immaculate? Is everything where it should be? If not, I'm willing to bet that you are loosing valuable time and opportunities. 

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Sales, Selling Your People and Getting People to Sell

What role does sales play in your company? Have you recognized the fact that every person and every opportunity is another angle to sell? Let me clarify. Sales is intertwined into every aspect of your company.

You need to sell your products and services to your target market. You then need to sell and keep selling your people on the company, the task at hand and on your new clients that were just closed which motivates them to get the job done and carry forward what was sold. You then need to get people in your company to sell to your clients, your prospective public and the employees to constantly carry your company forward.

While there are many posts/titles in any company, everyone has a role in selling. A smile to a new client walking through the door sells. A welcome email to a new client sells. A follow up call to a client sells. Everyone in the company plays a role in selling to either cultivate new business, cater to and maintain current clients to ensure they are happy and are constantly sold on your company or to keep the team focused and motivated. The executive team, managers and CEO alike all sell the people of the company on the goals, future, mission at hand and on their specific tasks to motivate people to get the job done.

 

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Blockbuster Vs. Redbox

Approximately 5 years ago Blockbuster came up with a campaign to start sending clients late fees to collections. This lead me to start looking at their business model to see how powerful or infallible they really were. After looking at the company model and recent campaigns I realized that they were on their way out. This was in 2005.

Lately I have rented all of my movies from Redbox because it's fast, simple and inexpensive. It just makes a heck of a lot of sense. When comparing the two, Blockbuster had every opportunity in the world to evolve and scoop the market share early for this strategy that Redbox has executed but failed to do so.

I'm not sure if it was arrogance on the part of Blockbuster or lack of insight but they have clearly lost the battle already. I saw recent news that Blockbuster filed for bankruptcy protection and have noticed a few stores closing. Here is where I feel they failed:

1) Instead of focusing on making their process more customer centric focused, they alienated their customers by sending late fees to collections and ultimately ticking off a lot of people

2) They became too focused with trying to make the mail in rentals work in order to compete with Netflix and must of somehow completely missed the entire concept that Redbox executed.

 

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Why I Would Pay for Twitter, Facebook and Linkedin

I recently heard rumblings of news about Twitter potentially charging a fee. Some people have stated that if they did so, they would cancel the service. Silly.... in my opinion. Here's why:

Thus far, the public at large have exchanged (paid for) nothing from Twitter or most social media platforms yet are willing to pay monthly fees for silly expenses like TV to watch a constant inflow of advertisements that attempt to sell products which takes money from them. Twitter, is quite possibly one of the best promotional and sales vehicles that exists today. That statement may not be real for a lot of people but I assure you, it's correct. Let me qualify that statement further.

Twitter gives people the ability to reach out to any target public audience to establish communication with them and develop relationships that can and do result in sales and revenue. By survey, the number one and two sources of new business for any company is word of mouth and referrals. This is precisely what Twitter facilitates. You may not be familiar with Twitter or how it could be the very best promotional and business development tool for your company to employ but nevertheless, there are ways to use it strictly for business development that produces new relationships and sales. Our agency uses it for this very purpose for ourselves and our clients. To us, Twitter is no different than a cell phone. It's a tool to be able to communicate with who we want, when we want so we can develop new business.

Would I be willing to pay for it? Yes! of course. $50 per month? Sure! It helps me produce new business which is a vital aspect to any company. I pay for my office phones, my staff mobile phones, internet connections etc so why wouldn't I pay for Twitter? I can't wrap my wits around why anyone wouldn't pay for it. It's a tiny price to pay for something that could help me produce thousands of dollars per year for our agency.

Now, I actually don't think Twitter will end up charging for their service but will rather take the advertisement supported model but regardless I support it and will absolutely pay for it if they charge a fee, it's worth it.

Consider the intrinsic benefits of these tools before making a rash decision like John Mayer to close his account on Twitter recently. He just locked out 3 million fans from being involved in the conversation. The value of staying in front of your audience is priceless. John made a silly move to close his account and if I was his agent I'd be having a fit right now. The fans are his customers and his obligation to keep happy. No fans means no money. No celebrity is above bottom line numbers being affected by silly moves like that.

If you're thinking Twitter is simply a site to say "your getting a coffee right now...." then let me clarify that you have completely missed the strategy and opportunity with it. It's more than discussing random thoughts and the people who only use it for those purposes think they get and really don't. It's blows the doors off of most promotional outreach strategies if used correctly and will continue to do so. If there was a monthly fee, it would be insignificant compared to the value of it.

- Robert Cornish
CEO, Richter10.2 Media Group - Follow us @richter102media

A Lead Vs. A Reach

We recently introduced our Pay Per Performance model which takes all of the risk off the clients and strongly motivates our team to produce results. While discussing this over and over with many prospective clients, the question of a lead vs. a reach has come up frequently and so I wanted to write a brief note to clear it up.

While it’s easy to confuse a reach with a lead, they are distinctly different, one supremely better than the other. By the explanation below, I'll let you be the judge to decide which one is better...

Lead: It’s just that - a lead. It’s someone that may have some interest. It’s a possible business connection or a possible business development opportunity.

Reach: It’s someone reaching, interested, with a relationship already established. They already know about you, have heard about you and have a general understanding of what you do and now they want more. It’s the diamond of prospective clients that you wish you had daily.

Now let's look at the dictionary definition of each as taken from The American Heritage College dictionary:

Lead: 9. To begin or open with. To go first or guide. 3a. Information pointing toward a possible solution; 7a. The introductory portion.

Reach: 4a. To succeed in getting in contact with or communicating with. b. To succeed in having an effect on. 3a. Range of understanding; comprehension. 1. To stretch out or put forth; extend 3. To arrive at; attain

So from the above definitions, it's clear that a lead is the start, an introductory part or a beginning and a reach would be much further along than that and in fact is closer toward the end of the cycle. A reach entails someone reaching out for something. The introduction and start have all taken place and now it's at the point of stretching or reaching for more.

So as it relates to business development and new client procurement, which would you rather have?

Our agency exclusively deals with reaches for our clients... not leads. Our performance model is based on number of reaches which to me, is the most valuable thing to our company and and our clients companies.

For more information about our services, here is a link to a presentation on SlideShare - http://www.slideshare.net/Richter10point2/richter102-elevator-pitch-3791206

Can April Fools Mean Better Productivity?

The methods used to handle April Fools are indeed as varied as people experiencing it. Some live for the prank and love to laugh and others just wish it would go away, but what about in the workplace? On one hand, you have stifling seriousness and on the other is all the endless ways people think of to goof off. Funnily enough, both end up in exactly the same place; low productivity and low morale.

As with all things, I'm sure there is a happy medium (pun intended). While it is certainly true that workplace matters rarely reflect the thrill of sinking a long putt or landing a marlin, it is just as true that if you view the tasks in your day as enjoyable you will get a lot more done.

In my own workplace I have watched an enormous shift in our productivity on this interesting point. Last year we had eight staff in one department who were delivering a management service. Things were quite serious on a daily basis and it was a "grind" to get everything finished each week. A year later, we have a team of 4 doing more work than the eight could and finishing it by Thursday afternoon most weeks.

The difference? We got organized and started having some fun! We decided that things weren't quite that serious and with that were willing to mix things up and evolve so we could get it right. Cracking jokes is certainly not going to magically make a business an overnight success, but injecting a little levity into the average day WILL make a difference.

Posted via web from richter102mediagroup's posterous

Can April Fools Mean Better Productivity?

The methods used to handle April Fools are indeed as varied as people experiencing it. Some live for the prank and love to laugh and others just wish it would go away, but what about in the workplace? On one hand, you have stifling seriousness and on the other is all the endless ways people think of to goof off. Funnily enough, both end up in exactly the same place; low productivity and low morale.

As with all things, I'm sure there is a happy medium (pun intended). While it is certainly true that workplace matters rarely reflect the thrill of sinking a long putt or landing a marlin, it is just as true that if you view the tasks in your day as enjoyable you will get a lot more done.

In my own workplace I have watched an enormous shift in our productivity on this interesting point. Last year we had eight staff in one department who were delivering a management service. Things were quite serious on a daily basis and it was a "grind" to get everything finished each week. A year later, we have a team of 4 doing more work than the eight could and finishing it by Thursday afternoon most weeks.

The difference? We got organized and started having some fun! We decided that things weren't quite that serious and with that were willing to mix things up and evolve so we could get it right. Cracking jokes is certainly not going to magically make a business an overnight success, but injecting a little levity into the average day WILL make a difference.

Posted via web from richter102mediagroup's posterous