Research is Meaningless Without...

I can't tell you how many times I've seen a good marketing or public relations plan be put into place and fail miserably despite countless hours of research put into it. 

I've been part of teams that have spent days studying, planning, listening and digesting pages and pages of information regarding a target public, only to develop a strategy or campaign that fell short of expectations or paled in comparison to the competition.

We researched. We listened. We learned. We knew our audience, but we still didn't identify the ingredient that would capture our audience's attention. Why is that? Think on this.

If research was enough, every competing strategy would reach a stalemate. After all, if doing the work and knowing the audience was enough, how would your conclusions based on that research differ from someone else's? It seems obvious, but we often fall into the trap of believing that information begets a good strategy.

Our conclusions make all the difference. So, we've learned that baby boomers are the most prosperous generation yet but are the most prone to depression. What does that mean? Often, we skip a step when determining what our insight into a group of people means. As jaded strategists who make quick decisions every day, we often lose our acute sense of empathy that made us want to be in the business we're in, whether you're a PR rep, creative director, or even an entrepreneur.

You can know everything about your target. What they eat. Where they eat. How they eat. Where they shop at. How much money they have to spend there. That's just information that leads to guesswork. While there will never be a concrete science to perfect branding, we have something infinitely better: empathy. 

Why do they eat there? How is it different from anywhere else? Why do they shop there? The other brand has lower prices, but our brand has this and this. 

Instead, we focus on gimmicks and toys we find on social media channels that we just "know" will make our target listen...but they don't. They ignore us because they don't feel known. They feel like someone is talking at them, or worse, stalking them for a sale. 

The next time your team comes up with a strategy based on a ton of research and development, ask yourselves: why will this make them listen? If it is something as simple as: because our research shows that they like--Stop there. 

Jon Negroni is the Director of Public Relations, Promotion, and Marketing at Richter10.2 Media Group. For more information regarding Richter10.2, check out our introduction video here.

 

 

We Don't Want Your Money

Wil Seabrook: As a small business owner, part of my responsibility is monitoring our bottom line and always focusing on expansion. But I’ve found that things get really serious when I focus all my attention on money. Money is not why I get out of bed and come to work every morning. I get out of bed because I love working with our creative team to produce products and services that actually help our clients.
 
When we wrap up one of our videos or deliver a new sales relationship for a client, it’s like Christmas morning seeing the fantastic response. The client is excited and reinvigorated on the reasons they get out of bed. Our job, simply put, is to help our clients explain to their audience exactly what they bring to the table and why it has value.

When it comes to our own bottom line, I’ve found that the more I focus on simply making sales or bringing more income in the door, the less fun the whole process becomes. What is fun is helping every client expand their business. That’s what we do all day every day, and there’s always a fresh creative challenge, as well as something new to learn about the amazing and creative ways that people solve problems I never even knew existed!

I’ve become more of a renaissance man in the last few years as I’ve learned about hundreds of business models in dozens of industries. I can actually predict trends in tech and business, not because I have my ear to the ground of the latest industry reports or Wall Street predictions, but because I’m actually talking to the hard working people who are out there every day making our economy grow under the most challenging conditions we’ve faced in a generation.

That’s why I get out of bed in the morning and why I love my job and our creative team as much as I do. We don’t focus on making money from our clients. We focus on giving them the best possible return on their investment with us. We’re in this for the long haul, and we’re here to help. There’s no better game out there than the one we’re playing.

When a client says things like “This is literally the best money I’ve ever spent on our PR and marketing,” then I know we’re doing our job and loving it in the process.

Here's a few recent video examples to give you an idea of our work:

Wil Seabrook is the COO and Co-founder of Richter10.2 Media Group. For more information about Richter10.2, check out our introduction video here.

 

3 Ways We're Attracted to Brands Like We're Attracted to People

What makes a product brandable, or rather, have the ability to be promoted effectively?

I liken the dynamic to relationships. Specifically, how people are attracted to other people. It takes three ingredients:

1. Appearance

Aesthetically, how does a brand and its product appear to the consumer? For most of us, the first thing we notice about a person we inevitably become attracted to is their looks and how beautiful we think they are. This is a basic human process that translates into how we superficially judge a product we see in the store or on a billboard. If the product doesn't have that attractive look to it, it will be much harder to make the product attractive to its target audience.

2. Personality

How we interact with a person is a major factor in developing a liking for them. We need to be able to have a chemistry with the person, approve of what they represent and enjoy being associated with them. Much is the same with how we utilize a product or service. If I have a bad time with a certain brand and hate how the company interacts with me via media, advertising and my actually using the product, I will not start a relationship with that brand. 

3. The X Factor

We've all had those relationships where we loved the appearance and personality of a person, but we just couldn't see ourselves spending all of our time with them. The X factor is an unseen, unexplainable aspect of our attraction to people, as well as brands. This is what truly separates the brandable products from the rest. Unfortunately, it eventually comes down to luck. 

We like to think of marketing as a science, and it is to a point. Tragically, the X factor is a product of many variables surrounding a brand that can prevent a company from reaching the global audience they strive for. 

Jon Negroni is the Director of Public Relations, Promotion, and Marketing at Richter10.2 Media Group. For more information regarding Richter10.2, check out our introduction video here.