Have you ever heard someone say "the ball is in their court" when explaining where a certain situation stands?
If your a true professional and want to bend over backwards to serve your client then you will adopt the philosophy that the ball is never in your clients court. You want to control the ball to control the outcome.
To fully service your client, it requires total control of each situation and task which allows you to get the desired results you are focused in order to create happy clients.
If you have ever been to an incredible hotel or a company that truly has their delivery, service and overall operations completely under their control - the outcome is that as a client, you are very happy and feel well served.
Do your clients a favor and never let the ball be in their court, they don't want it.
- Robert Cornish
Richter10.2 Media Group
Find me at http://whywebpr.com/robertcornish
Saturday, July 10, 2010
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