Saturday, December 6, 2008

Online Crisis Management

With the world moving in herds online to research companies and use the internet for every aspect of their lives, the importance of managing what the internet says about your company has escalated to an all new level.

Should anything negative happen regarding your company, client complaint, upset shareholders, lawsuits etc, a strong crisis management campaign executed online can control what is said about your company and furthermore reduce damage and lost profit. 

Online crisis management is a series of actions taken to build a campaign that positively promotes your company in sufficient quantity that negative information ends up being buried in the Google search. The best strategy is a proactive one which means that a campaign put in place before anything ever happens is the absolute best method to control your companies online PR and defend from any possible negative attacks.

No company regardless of size or reputation is above taking the necessary actions to see that they are in control of their online PR and they remain in control of it. 

Some of the most trusted companies in history have recently been attacked due to this financial crisis which puts them in a situation of trying to reduce the damage and re-gain their investors confidence. Many will be searching online for information about them and when one see's results along the lines of "fraud" "lawsuit" "class action" etc these words scare the average investors which results in lost confidence and lost revenue to that company.

So the solution is to have a very strong online presence, well executed Web PR campaign and excellent management of that campaign on an on-going basis to see that companies reputation is stellar online that positively promotes that company as well as provides information that represents what you would want your target public to see.

For more information about Web PR visit

Robert Cornish

Friday, November 14, 2008

Client Acquisition...

There are many many ways to acquire new clients as a company, some difficult that require a lot of effort and persistence and some methods can be very effortless if done smartly and strategically.

I wanted to mention a few of the latter....

Here is a first thought, if you are trying to acquire new clients, the first step in doing so is name out who your target public actually is. In other words, who typically buys your product or service. This will be your easiest sale and most likely to buy. This is an important step if you want to make your life easier as it applies to sales. So here are few items to think about and use...

People like to do business with who they know, which means if they know you because you are neighbors or you went to high school together then the chances of them using you for a service or to buy product that they actually need are much greater. Just think about every time you purchased something, if you know a dentist and you need your teeth cleaned, chances are you are going to call the person you know. So with that said, there are ways to use this strategy online to become someone your target public "knows". How about the many social media sites, by having your bio, picture and info about yourself etc, once you make connections, people feel they know you and will be more inclined to go to you for what they need.

Another item to think about is the fact of how many people there are in the world that most likely need your product or service but never buy from you simply on the basis that they don't know about you and have never heard about you. There is millions of potential clients out there for your product or service yet they will never buy from you because you are unknown to them. So how can you make yourself known to this huge pool of potential buyers? Well, for starters I am guessing that every person you know has a computer and has an internet connection which means they are all online. With that said, all you have to do is figure out how to harness the vast reach of the internet to be able to make yourself known and to get in front or introduced to these people. That's it!! Just make your product or service known to your potential public using the huge reach and easy access of the internet and drive sales through the roof.

The key objective for any company is to make relations with your target public in order to control and increase revenue growth. Don't waste time on people who are never going to need or buy your service or product, make relations with your target public to introduce yourself and create huge amounts of sales opportunities. 

Now, you can go about it in a passive manner (ads, keywords etc) and hope that someone types in the correct keyword or clicks on your ad that hopefully caught their attention so they can land on your site and hopefully call you. Or you can take an ACTIVE approach to prospecting and go out and find your target public demographic online, make an introduction, build relations and create reaches that results in sales for your company. Go and find the business, make your product or service known and get reaches to sell. Simple. 

In order to execute the above steps, it is vitally important to use all of the tools and methods available today to broadly get attention, make yourself known and be visible online as well as actively using the tools to find your target public to make relations with. 

Go out and get the business and take an active approach to boosting your sales!

Robert Cornish
Managing Director
Richter10.2 Media Group

Saturday, October 25, 2008

The movie promotion strategy...

I was just reading several different magazines that all had the same person in each magazine and while reading I thought about the different demographics of each magazine. I was wondering why this particular celebrity was in the magazine I was reading because it didn't seem to relate; and then it occurred to me that the strategy is to gain the attention of every single media outlet and demographic to promote their new and upcoming movie.

I realize this may sound like a "no brainer" sort of speak however I hadn't thought of it before. I am now thinking about what a brilliant strategy Hollywood applies to promote their new up and coming movies and how they seem to be absolutely recession proof. Take a look at it yourself and you can start to think about how you are currently promoting your company in comparison to how you SHOULD be promoting your company....on a Hollywood scale!!!

Let's look at it for a minute, here are some of the strategies Hollywood applies to promote a new movie:

  • An article with the lead actor in the movie in every single magazine they can be featured in
  • Newspaper articles, reviews and advertisements
  • Billboards
  • Park Benches
  • Postcards
  • TV Commercials
  • Internet Banners
  • Websites
  • MySpace
  • Facebook
  • YouTube
  • Posters on the side of buses
  • Taxi cab signs on top
  • Posters in movie theaters
  • Trailers on every media rich site online
Just think for a second if you didn't think about how much this all costs but what it would mean to your company and your bottom-line. Imagine creating this level of attention and controlling all of these medias to generate interest in your company. 

This level of promotion would drive in sales and revenue on a massive scale. Now, take a second and look at what you are currently doing to promote your company, really look at it. How are you promoting? 

Now although you may not be able to afford the same strategy Hollywood applies to promoting new movies, there are ways to gain a massive amount of attention and promote your company online that serve the same purpose and cost a fraction in comparison. While the entire world is going online for everything they need both business and personal, it is absolutely vital to utilize the internet to promote your company and get the attention needed to drive in sales and boost revenue. 

Take a full Web PR strategy as an example, this can include:

  • Company blogs
  • Articles
  • Web Video
  • Press Releases
  • Communication tools
  • Social Media outlets
  • Press Kits
  • RSS Feeds
This is just to name a few, now imagine if your company had a thorough quality Web PR campaign strategy that put your company name in a huge amount of pockets online to dramatically increase attention and actively make your company known which resulted in generating interest, reaches, sales and revenue. 

What is your online strategy now? Do you have a campaign in place? 

When there are little or big dips in the economy, the safest path to surviving is to dramatically increase your promotional actions that help to increase your sales actions and steadily increase your revenue. I realize that most people start cutting back and contracting their promotion efforts but those same people typically go out of business all together. 

From recent news I have read on some of the latest movies, Iron Man ($314M Gross), Indiana Jones ($317M Gross) and Tropic Thunder ($120M Gross), it doesn't appear that the economy has affected Hollywood in any way which leads me to the idea of promoting your company on a Hollywood scale to gain a massive amount of attention and generate interest to drive in sales and run revenue through the roof while sailing your way through the "bad economy"

By Robert Cornish
Managing Director of Richter10.2 Media Group

Saturday, September 20, 2008

It's time to look at how you are going about generating new clients...

More and more I have been running into clients who are running into problems with their promotional strategies to drive in new business. I spoke to a business owner last week who was spending $5000-$6000 per month of marketing, postcards and radio and is getting little to no return.

I can't help but scratch my head and wonder why anyone continues to pay huge amounts of money on loss leader advertising and marketing campaigns with little to no net results.

The only way that I know of that any sale is made is through generating interest which is the result of being able to effectively "get in front" of a prospective client either through a phone call, referral, email or in person meeting and introduction. So the idea is, how do you get in front of your target prospects to make an introduction and gain interest in your product or service?

If you really look at it, the majority of all business owner and potential buyers are currently online so this accounts for a massive public to go after. The fact is that the internet is one huge networking and prospecting pool! Why bother looking elsewhere? Your prospective clients are online and the only reason they are not buying your product or service is because they don't know about you yet!

By effectively using the internet in every aspect, you could have more business than you know what to do with. Your problem won't be prospects but how to organize them and service them. 
The only two things you should be focused on when it comes to bringing in new prospects to sell are generating massive attention online to promote and gain interest and get your salespeople to sell to all of these prospects!! Simple!

Forget the other options and forms of "promotion", your future clients are online, every one of them. Get their attention and interest them in what you offer and your really won't have a "lack of business" or "lack of sales" problem.

Robert Cornish

Friday, September 5, 2008

Want more business...Become known and generate interest

If you are struggling to figure out how you can create more business for your company in this economy and your finding that your old or existing efforts are not as effective as they once were, my recommendation is to look at your promotional methods and dollars spent. Are you using direct mail? Newspaper ads? Cold Calls? How much time and money is going into these efforts?

If your efforts are not resulting in the revenue needed for your company, it may be time to look at new ways to promote, become innovative and make your company known on a much larger scale.

We are all well aware of the internet and how utilizing the leverage expansive communication can do for a company but how can you harness this tool to work to your benefit and get your company "in front" of your prospective clients?

Let's take a look at first making your company known. The key here is that in order to sell anything at all, your potential client has to know about your company. Once they actually know about you then they need to be able to easily access information about your company to understand clearly what you do and how it will fit what they need and at that point you will want to make sure your company stands out from the ocean of competition online.

Seem like a tough task? It can be. Here are the actions that you must be able to achieve in order to make your company known, get your public's interest and get them to reach for your company to become a lead, sale and become revenue to your company.

  • Massively make your company known online which includes controlling the entire first page of Google for the search results for your company and no, it's not good enough to just have your site come up in first position.
  • Reach areas of the web to "get in front" of new prospects which you normally would not be able to access
  • Allow people to easily access you and clearly understand who you are and what you do
  • Continually keep your company name in front of all of your prospective clients to keep your company name fresh in their minds
  • Make new contacts daily, weekly, monthly using the internet to create new opportunities
  • Write interesting blogs and articles to provide your potential clients with useful information which sparks interest in your company
  • Personal messages (not bulk mail) to all connections made which will introduce you or your company so you can have the opportunity to sell them your product or service
  • A complete overall web presence to be utilizing all that the internet has to offer that will help you or your company become known, gain attention and generate leads which can create sales and revenue.
If the above seems a little daunting and you happen to have the thought that there is no way that you will have time to do all of this, I would recommend a full Web PR solution which includes the entire Web PR campaign and management of the campaign to do all of these actions on your behalf so you can focus on running your business.

A Web PR campaign is a full solutions to truly make your company known on a large scale, generate attention, attract interest to strategically result in revenue. Web PR management is an on-going action to handle every possible aspect of your companies online promotion and to make your company known consistently to generate interest, leads, sales and improve your bottom-line.

The best thing you could be spending your time on right now is selling your product or service to qualified prospects not spending hours upon hours trying to figure out where the prospects are, who the prospects are and why they don't respond to your direct mail. 

The thing that will keep your company afloat and expanding in this economy is sales which means you will need a flurry of people to sell to which means you will need to find ways to promote and make your company known so you have people to sell to.

This is precisely what a Web PR campaign and Web PR management is for and what it handles.

It's time to use the world wide web to make your company known on that level. The prospects are out there waiting to hear about you and they actually want what you sell, they just don't know about you.

For more information on this article or Web PR campaigns please visit

Tuesday, August 5, 2008

The Economy and Web PR as Promotion...

What is the solution for your company in a down economy?

Well, businesses have been taking a real hit lately with the economy having a major impact on their sales and bottom-line. So what are the correct actions to take in order to out-create the down economy and improve your overall sales in this type of economic scene?

Promotion and production and lot's of it. Let's face it, if you were comfortable last year with 10 sales of a given product which resulted in a certain amount of gross income to your company and you are doing the exact same things this year, you simply won't make it. So what do you do? How can you make up the damage with the economic shift to not only get back to the make break point but to actually be flourishing even in this economy?

Well, if you have ever experienced that when you promote your company, gain attention and are making yourself known to many new prospective clients, it resulted in booming sales and healthly profits then you should really look at what your promotional efforts are right now. Are you currently promoting your company on a massive scale? Or have you cut back on promotion, advertising, marketing etc? Many companies cut back and contract in a down economy when in actual fact they should be doing the exact opposite!

Now is the time to PROMOTE! You must look at your promotional efforts in all aspects and ask yourself if it is enough? Are you "getting in front" of enough people on a large enough scale? Are your efforts much larger than last year? If the answer is no then it is time to correct that and start to broadly make your company known on a massive scale, especially in this economy.

So, how should you promote to get your company known, gain attention and generate more leads which can be turned into sales to improve your profitability?


If you have ever researched a company online or found a company that you did business with using the web, then you know what a valuable tool the internet is and if used correctly can help you create a majority of new business for you.

Web PR campaigns handle 2 functions specifically:

1. Build your image online to create a positive public perception. This means that when one does a search online for your company, you control the search results fully and the results for your company are all positive and are what you would want your potential public to see about your company.

2. We create a massive amount of attention for your company online using many different tools to increase your companies reach and in essence get your company "in front" of millions of potential buyers of your product or service.

The fact is that a sale is made only after you have found a prospective buyer, had the opportunity to make yourself known to that prospective buyer and had the chance to interest them in your company to the point that they have reached for your product or service at which point they can be closed and the sale is finalized.

This is what a Web PR campaign handles. The idea is to make your company known, build positive public perception, control search results and reach millions of potential buyers in order to increase overall profits.

Now is the time to promote your company on a massive scale and Web PR campaigns can be used as a very effective tool to correctly position and promote your company online to gain attention, generate leads, create sales, help to make your marketing and advertising efforts "stick" and improve your overall bottom-line.

To find out how a Web PR campaign can help your company out-create the down economy, please contact us today.

Richter10.2 Media Group

Sunday, June 29, 2008

PR and the relation to marketing and advertising

If you have had a difficult time creating new business from your marketing and advertising actions, I would advise you to look at your PR actions.

PR is the item that MUST be done prior to advertising and marketing. It is the item that can start the fire while marketing and advertising will fan the flames.

The definition of PR in Webster's New World Dictionary is as follows:

"relations that an organization has with the public by means of publicity that tries to influence public opinion"

If you cannot control what your public thinks about your company and how you are perceived, it will be difficult to sell them anything.

We not only create an incredible image and reputation for your company using the web but also massively increase your attention online to reach far more than you are reaching now to direct and drive traffic to you which results in new business. 

Look at all of the actions you are taking right now to increase your business, promote, market and advertise and what is it currently costing you in time and effort? Is it enough? Are you correctly focused and what is the result?

In this economy it is vital to massively increase your promotional actions from last year in order to not only stay afloat but to prosper!

There is a HUGE amount of business out there regardless of what the newspapers say about the economy and it is your job as a business owner to get the attention and attract that business to turn it into new clients for your company. We can help you do this with quite possibly the most innovative methods today.

Put your PR actions first and your marketing and advertising actions will work!

Saturday, June 14, 2008

Are you effectively controlling attention to attract new clients?

These days the internet is fast becoming the one and only source for researching companies that potential clients use. If you think having a website and possibly even a blog is enough these days to attract new clients and sales, then I will ask you to think about this.

If someone finds out about you or your company via a business card you handed out or a postcard campaign or a referral from a friend or by whatever means and then research you on Google, what turns up? What are the results? Do you feel you are effectively representing the image and reputation you are going after? Are you controlling the search results to guarantee that your new reach gets the data they need to make a decision?

Here is the thing, nowadays it is vital to gain massive attention online to attract the clients you are looking for and turn reaches into sales. The way to do that is to control attention online by controlling every search result on Google to show what you want and to have enough good information that clearly states and defines who you are that you actually get business from the internet.

PR is the step behind marketing, advertising and promotion, you MUST do this before you do anything else otherwise you may as well throw your marketing dollars out the window.

Create a standard Web PR campaign that cleanly reflects who you are, what you do and creates a large enough reach to make an impact. You CAN use the internet as a very successful strategy to drive in sales, you just need to have the correct strategy.

Create attention, attract new clients and increase business.

Thursday, May 22, 2008

What is a Web PR Campaign?

Richter10.2 Media Group specializes in Web PR campaigns.

We focus on creating online image and reputation to control what your potential public sees and control your search results.

These days online image and reputation is everything and may very well be the difference between someone choosing to do business with you or not. We build your image and web PR so that you set the right example online when one researches you.

Have you ever searched for yourself or your company online? If the results are either not related to you or only partially or you possibly even have some negative items on the first page of a Google search, you may want to consider taking control of your web PR.

We can show you how to effectively control what people see and put forth the image that you want to portray. The internet is the new word of mouth and web PR is now a vital aspect of building your reputation and truly generating new business through massive amounts of positive attention on the web.


Robert Cornish
Richter10.2 Media Group